Opportunities
HVAC Service Dispatch / Coordinator
Location: GTA
Division: Service
Start Date: 09/19/2024
Summary
Join a leading, well established Mechanical /Service Team with a progressive stable environment. We are currently seeking a HVAC Service Dispatch / Coordinator. We are looking for an enthusiastic, energetic, organized, professional, team player who will be instrumental in the success and achievements of Kelson over the long term.
Key Responsibilities
- Ensures work has been performed to customer’s expectations and performs follow-up with the customer, as needed
- Reviews labor scheduling to align technician to the appropriate customer and service need
- Updates service software with all relevant information
- Assists with creation of T&M quotations, as needed
- Prepares yearly, monthly and weekly execution plans for service agreements
- Researches and follows up on action items assigned
- Ensures that all customer account information is kept up to date
- Supports administration and resolution of warranty claims
- Represent and liaise with clients, owners, 3rd party service contractors, team members, and management
Desired Skills & Experience
- Mechanical Engineering/Construction degree or equivalent combination of technical training and/or related experience
- Minimum of two years of HVAC service industry experience with service operations and / or scheduling
- Strong communication skills
- Excellent time management
- Customer service
- Multitasking and organizational skills
- Must have strong interpersonal skills to effectively communicate with both internal and external clients with a positive attitude
- Able to prioritize work activities based upon financial impact to desired business goals. Able to positively represent services and communicate with others at varying levels
- Excellent organizational, documentation and demonstrated success in technology based environment
- Self-directed and able to prioritize workload and meet deadlines
- Attention to detail and strong follow-up skills
- Excellent communicator with strong written and verbal skills
- Excellent customer service skills with the ability to translate technical terms to common language for the end-user
- Able to work well independently as well as a collaborative member of a team
- Strong computer skills including the Microsoft Office suite of products and in-house systems (Excel, Outlook, PowerPoint, Access, Publisher), preferably in an mechanical/engineering consulting environment